Effective Date: June 15, 2026Emily Plein LMT (“we,” “us,” or “our”) is a massage therapy practice located in Spokane, Washington. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, complete online forms, or schedule appointments.

1. Information We Collect We may collect personal information through our website, online intake forms, and appointment scheduling, including:• Name• Contact information such as phone number, email address, and address when provided• Date of birth• Insurance information when applicable• Health history and other information you choose to provide for care purposes

2. How We Use Your Information We use the information we collect to:• Schedule and manage appointments• Support treatment planning and provide services• Maintain client records• Verify insurance and process billing when applicable• Communicate with you about services, appointments, and related administrative matters

3. Protected Health Information (PHI) and HIPAA If you submit health information through secure systems, we handle that information in accordance with HIPAA requirements and applicable privacy laws. We take reasonable steps to protect the confidentiality and security of health information.Before Your Appointment Please complete your online intake form prior to your first visit. If using insurance, please upload:• A clear photo of the front of your insurance card• A clear photo of the back of your insurance card• Your physician referral or diagnosis documentation, if required Please ensure all photos are clear, well-lit, and include all edges of the document.

4. Service Providers We Use We use trusted service providers to operate our online services, including:• Wix for secure website hosting and online forms• Vagaro for appointment scheduling These providers may process information on our behalf to provide their services. We use providers that support a professional healthcare-related practice.

5. Sharing of Information We do not sell or share your personal information for marketing purposes. Information may be shared only when necessary to provide services (such as insurance verification or billing), to comply with legal obligations, or to protect our rights and safety.

6. Your Rights You may request access to your personal information or request corrections as permitted by law. We may need to verify your identity before fulfilling a request.

7. Contact Information If you have questions about this Privacy Policy or how your information is handled, please contact: Emily Plein LMT 33 E Lincoln Rd. Spokane, WA 99208 Phone: 253-202-8066 Email: epleinlmt@gmail.com